Bed Richard Ascona photo in the interior

The warranty on Askona mattresses, like any other, is established at the legislative level and is at least one and a half years. Therefore, it is impossible to establish a lower guarantee. During this time period, you are allowed to return the product and receive a free replacement based on consumer protection. The situation is due to the provision of a low-quality product. The basis for a claim will be the presence of defects in the stitching, deformation of the product, violation of the integrity of the protective layer or any other defect of the product. Warranty terms are limited. Using a new mattress in combination with an old frame may void the warranty.

Warranty terms for Ascona mattresses

Provided that the product meets all the stated characteristics, but for some reason does not suit the new owner, a return of the Askona mattress is possible, but only for a model of similar cost and characteristics. You can't count on anything else. The store is obliged to return the money paid within three days after the request only if the model that meets the criteria is not available.

Conditions for making a return:

• the item cannot be classified as a product that is subject to replacement or return (the list is established by RF PP No. 55 of January 19, 1998);
• The purchase has not been used, as evidenced by the presence of seals, labels and the original appearance.

You can replace or exchange an Askona mattress within two weeks from the date of purchase. The guarantee is the Law “On Protection of Consumer Rights”.

Types of Ascona mattresses

The Ascona orthopedic mattress, the price of which depends on the type of product, is an excellent investment in your health. Depending on the designs and materials used, the company offers 4 series of products:

• Askona classic.
• Askona softy.
• Askona garden.
• Askona dream.

In the production of products of the first three types (Askona classic, Askona softy, Askona garden)

spring blocks are used. They are designed to provide maximum support to the spine and relieve it during rest and sleep.

The Askona dream series are springless mattresses. The products are filled with natural materials that perfectly retain elasticity. The filler is latex and a slab of coconut coir. The original seaweed filler will allow you to feel the relaxation effect and help cope with insomnia.

Askona dream mattresses use memory forma material. This filler is interesting because it easily takes the shape of the body and retains it. Thanks to the original heat-sensitive Memory material, the mattress responds to changes in pressure and temperature. As a result, the structure will precisely bend under the bends of the body until the pressure is evenly distributed. Next, the monoblock will show elasticity and provide proper support to the sleeper.

Particularly worth noting is the Askona baby mattress series. The products are specially designed for children, taking into account their age and physiological characteristics.

What is covered by the factory warranty?

The warranty period issued for the product begins from the moment of purchase of the orthopedic mattress. The date is recorded on the warranty card or receipt. These documents must be completed without violations. The numbers are written in words, the stamps are wet. Manufacturers will only be liable for manufacturing defects. Factory defects are rare, as stores keep an eye on such things. The warranty does not include defects caused by the buyer and wear of the top layers of coating. The list can be supplemented with the following items:

• depressions from the body less than 4 cm;
• unsanitary condition resulting from improper operation;
• height and comfort indicator;
• deformation caused by the use of poor-quality base;
• deformation formed during transportation;
• damage to decorative elements (handles);
• cuts, holes and stains on the surface of the product.

There are various factory defects, but they do not include the presence of an unpleasant production odor. If you regularly air the new mattress, the characteristic smell will go away after a month. To speed up the results, it is recommended to regularly vacuum the surface.

Warranty case:

• the presence of depressions that do not correspond to the anatomy of the human body;
• fabric covering defect;
• individual springs or blocks are defective.

Mattress falling through

Often complaints involve premature sinking of the surface, given that the service life of the Askona brand mattress has not yet expired. This can happen with spring and latex models, which have orthopedic properties. A slight deflection can cause a lack of comfort and pain in the lumbar region. Greater attention is paid to the guarantee for punching, since this does not fall into the category of mechanical damage, as a result of which stores do not want to replace the product under warranty. Sleeping on a mattress with a cavity depth of more than 4 cm is uncomfortable, and this fact will negatively affect the orthopedic properties of the product and a person’s well-being.

Persistent chemical smell

A poor-quality or inadequate quality Ascona mattress can be returned to the store. For this you will need:

• warranty card and/or fiscal receipt;
• case;
• Ascona mattress.

Loss or damage to the case will not prevent you from returning the product. After the seller accepts the relevant application, the response will come within 7-10 days. If the structure is sent for additional examination to identify the reasons for the defective mattress, the period for consideration of the written appeal may increase to a month. If a manufacturing defect is identified, the buyer's requirements are satisfied. The refusal will come if the examination proves improper handling of the mattress.

If the shortcomings are obvious, and the return was refused, you should contact the appropriate authorities - the court. If additional examination is necessary, it will be appointed by the judge. There is no need to order an independent examination, since the court will not accept the report if the product is under warranty. Reimbursement for expenses will also be denied. You can get your money back for a damaged product when the warranty period has expired, but only in court. The law is on the side of consumers and allows them to defend their interests throughout the entire operational life. To receive compensation, you must prove the presence of a manufacturing defect.

Sequencing

First of all, a written claim is submitted to the store in two copies. It must be marked with the store's seal, the signature of the person who accepted the application, and the number. The letter should indicate that the presence of odor or any other nuances were not discussed before the purchase. Such nuances can be discussed after the contract has been signed, and the person would not have agreed to make the purchase if they knew such subtleties. The Law “On the Protection of Consumer Rights” allows you to request the cost of a product back if defects are discovered during use. If inconsistencies are detected, the owner has the right to:

• refuse the purchase and sale agreement and claim the entire amount back;
• free elimination of defects or reimbursement of expenses for their independent elimination;
• replacing the device with another one of the same cost;
• replacement with the same model from the manufacturer Ascona;
• replacement with another device with subsequent recalculation of the cost.

The seller must request the return of the product with all defects. The consumer has the right to expect full reimbursement of the purchase price and compensation for losses caused by the purchase of goods of inadequate quality. The law provides for certain time limits for compensation of losses. From the moment the store receives the claim, no more than 10 days are given for a return.

Popular orthopedic mattresses "Ascona"

For those planning to select an orthopedic mattress, it will be useful to familiarize yourself with the rating of popular orthopedic products from Askona.

The best springless mattresses

The best dependent spring mattresses

The best mattresses with independent spring blocks

In what cases does the warranty not apply to a damaged mattress?

The warranty will be canceled in the following situations:

• mechanical damage;
• dirt and household contamination of the product;
• lack of suitable foundation.

Incorrect mattress base

The store will refuse to replace the Askona mattress under warranty if the wrong base was chosen for it. This reason leads to premature wear and deformation of the product. The wide distance between the slats and the presence of a slatted base will not allow you to return the mattress to the store. Irregularities caused by such a surface are not covered by the warranty. Some suppliers impose additional purchases, so the preliminary reading of the contract must be done carefully.

Mechanical damage

Most companies will not honor the warranty once the surface of the product shows signs of wear and use, such as opening the case, cuts, and dirt. Exchange and return of goods in this case is not possible.

Mattress surface contamination

Careless use of the product may affect the warranty period. Severe surface contamination that cannot be restored will void the warranty. The location of the spots does not matter; they may not be at the site of the defect. Experienced lawyers recommend using high-quality mattress covers and protective covers from the first day of using a new Askona mattress to avoid staining the surface.

Step-by-step instructions for returning a mattress

A person may be interested in exchanging a mattress if there is no proper comfort or the dimensions do not match. To check the specified parameters, the product may not be unpacked. People suffering from diseases associated with the spine should carry out comfort checks in the store (at the end of the day, when the back is especially tired and requires relaxation).

To replace an Askona mattress under warranty, the following conditions must be met:

• keep the receipt and other evidence of the purchase;
• leave labels and tags intact;
• do not rush to unpack the product.

To make a return for any reason, you will need to contact the store in person. You should have with you a sales receipt, a guarantee, an identity card and other documents that you have on hand. In addition to presenting documents to the seller, a written application is drawn up addressed to the head of the store, which indicates the following data:

1. The name of the store where the mattress was purchased.
2. Buyer's passport details.
3. Data regarding the Ascona mattress - serial number, brand and other information.
4. Price and date of purchase.
5. Details of the contract and check.
6. Reason for making a return under warranty.
7. Amount required for return.
8. Signature and date of writing the letter.

Copies of the contract, receipt and passport are attached to the application (must be prepared in advance to avoid delays). It takes 3-10 days to review the application. When sending a product for examination, the period will last up to 30 days (month).

Return the mattress within 14 days

Based on the information provided in the law, a person can replace or return a product without any signs of defect within 14 days from the date of purchase. You will need the following documents:

• cash or sales receipt;
• passport.

If there is no receipt, then to confirm the purchase and sale transaction, a witness will be needed to confirm what has been said. The absence of a document cannot be a reason for refusal to satisfy the buyer's wishes. Maintaining excellent appearance is one of the main conditions for making a return. Restoring the item to its original presentation may result in a refusal to return the product.

Returning a mattress of inadequate quality

Even after the 2-week period has expired, the mattress can be returned to the store throughout the entire warranty period indicated on the coupon. All necessary data must be entered before signing the contract. It talks about:

• product characteristics;
• cost;
• date and time of the transaction.

A product that does not meet the stated requirements, which are located in GOST-19-917-93, is considered unsatisfactory. Such cases include:

• damage to the coating;
• damage to the spring mechanism;
• depressions and dents that do not correspond to the constitution of the body.